The product I ordered was shipped promptly and arrived in good condition. I will update this review if the seed/fertilizer doesn't perform as advertised. Also, I did have some questions prior to purchase. I called and spoke with 2 different people (regarding 2 separate questions) and found it easy to reach their folks on the phone and each time I was provided very professional and helpful information. So far, excellent experience with this company; I will buy from them again.